| FAQs
How do I create an account with Business
Card Logo Design?
What are the services offered and how
much do they cost?
How do I use the services available
by Business Card Logo Design?
I have just logged into my account.
How do I start using any of the features?
What mode of payment is preferred by
Business Card Logo Design?
Can the products be sent to an address
other than the one stated on the credit/debit card?
How will I be acknowledged about my
payments and orders?
How do I start creating or instructing
for any of the graphic design phases?
Can I upload my design images or files
that I want the designers to view?
What formats are supported by Business
Card Logo Design for uploading purposes?
Are my instructions properly saved for
designers to study?
How do I preview or finalise a design
made by the designers?
Can
I view the status of my projects?
What does the Completed Projects status
show?
How do I view the projects that are
currently in process?
How do I know which projects have not
been started yet?
How do I know if a project has been
completed?
How are files uploaded by customers
and designers distinguished?
Can I create a logo for one company,
business cards for another and a website for yet another company
in one package?
How
do I create an account with Business Card Logo Design?
Simply
click the My Account link on the page to log in to your account.
New users can register online by filling out the required
form.
What
are the services offered and how much do they cost?
Business
Card Logo Design offers a set of comprehensive, custom designed
services to our customers for only £100. The package
includes the following services:
For
each of the services listed, you can specifically instruct
or advise the designers to follow required procedures according
to your requirement. You can also upload picture and document
files for the company logo, document structures, website designs
etc.
How
do I use the services available by Business Card Logo Design?
Being
a new user you would first be required to register with Business
Card Logo Design as a customer. Click the Order Now link on
the home page, or you can click the My Account link on the
menu and fill out the registration form. Once registered you
are eligible to start interacting with our designers for the
services offered.
I
have just logged into my account. How do I start using any
of the features?
If
you are a new user, you need to first create a new project.
A screen displaying the services offered will be displayed
along with a window which should display the projects that
you have registered with Business Card Logo Design. To register
a new project, click the Create New Project button below the
window.
Since
the total package price is fixed at £100, all you have
to do is enter the new project name in the required space.
Click the Checkout Now button to register your package. You
will then be required to enter your payment details and shipping
address. You may register as many projects preferred with
one user account.
What
mode of payment is preferred by Business Card Logo Design?
Business
Card Logo Design accepts payments by debit or credit cards,
direct bank transfers, and cheques drawn in favour of Business
Card Logo Design. On enlisting a new project, you will be required
to identify your preferred mode of payment, which may be the
same or different from projects registered earlier.
On
selecting a credit or debit card for payment, you will be
required to enter the following details:
-
Credit
or debit card number;
-
The
card issue number (for debit cards only);
-
Name
of the cardholder;
-
Date
of expiry - month and year;
-
The
address printed on your credit/debit card;
-
The
CCV (signature strip numbers on the card); and
-
The
shipping information or the delivery address (if different
from card).
If
you wish to pay by direct bank transfer you may only enter
the shipping information.
Can
the products be sent to an address other than the one stated
on the credit/debit card?
Yes,
you can enter your required shipping address if you wish the
products or services to be delivered at a location distinct
from the address on your credit or debit card.
How
will I be acknowledged about my payments and orders?
Each
time there is an information exchange between your company
and Business Card Logo Design, the information will be sent
to your email address, such as details of registration and
project orders. This helps you in logging valuable information
related to your Business Card Logo Design account.
How
do I start creating or instructing for any of the graphic
design phases?
On
the main user screen, select the design phase and the appropriate
project that you wish to work on and click the Proceed button.
The next screen will allow you to enter specific instructions
regarding the design phase that you feel the designers should
take into consideration. After every set of instructions that
you wish to save, click the Add Instructions button; this
will save the instructions for the designers to view while
they create your project.
Can
I upload my design images or files that I want the designers
to view?
Yes,
you can upload any files that you wish designers to view.
In addition, you can also send your instructions, brochures,
logos, images, webpage designs etc by uploading them on the
site to let our designers to see your perspective clearly.
Enter the local address and name of the file you wish to upload,
or click Browse to locate it, and click the Upload File button.
What
formats are supported by Business Card Logo Design for uploading
purposes?
The
following file types are supported by Business Card Logo Design:
- GIF
- JPEG
- TIFF
- WMF
- EPS
- BMP
- DOC
- PDF
- HTM
/ HTML and
- TXT
Are
my instructions properly saved for designers to study?
Yes,
each instruction you enter is saved when you click on the
Add Instruction button; the instructions are strictly followed
by our designers and the files that are uploaded will be used
in accordance with all instructions given by you. Our designers
ensure that all instructions are strictly adhered to, which
is ensured by keeping the customer updated and fresh views
are sought at every stage. You can view your saved instructions
by clicking the Instructions History button.
How
do I preview or finalise a design made by the designers?
Log
into your account and select the Graphic Design option and
the project that you wish to preview or finalise. Select the
design file from the Uploaded Files window and click Preview
to open and view the file content, and click Finalise to accept
the design and end further processing of the particular design
option. Finalising the design for any particular product (logo,
business card, website and letter heads & memos) will
update your records for the project.
Any
finalised projects or part projects cannot be reversed; therefore,
it is advised that the customer ensures complete satisfaction
with the designs created by our personnel.
Can I view
the status of my projects?
Yes,
you can view the status of all projects that have been recorded
in your account, by clicking on one of the following buttons:
-
Completed
Projects - this shows details of projects that are 100%
complete.
-
Project
Underway - shows the detail of projects that are currently
in process.
-
New
Projects Requested - shows names of projects that remain
pending for initiation until any instructions are received.
What
does the Completed Projects status show?
The
completed projects status report shows the details of projects
that have now been completed and all products finalised by
the customer. It displays the project name, the design phases
that have been completed and the design files that have been
created by the designers and finalised by the customer.
How
do I view the projects that are currently in process?
Click
the Projects Underway button on the main page and view the
details as recorded in the customer database. There are 3
columns displayed, titled as Serial Number, Project Name and
Design Frame. The Design Frame has 2 sub-columns, entitled
as Project Underway and Project Finalised.
The
Projects Underway sub-column displays the product and the
associated files that have been uploaded by the customer and
the graphic designer, but have not been finalised as yet.
The Project Finalised sub-column shows the file that has been
approved by the customer and finalised for the particular
product design phase. At the bottom of the Design Frame, you
should be able to see a graphical representation of the level
of completion of the entire project.
How
do I know which projects have not been started yet?
Click
the New Projects Requested button to view the list of projects
that have been registered by the customer but have yet to
be processed. The processing is dependent on the customers'
instructions, which must be provided to start processing.
How
do I know if a project has been completed?
On
the main screen, click the Completed Projects button to view
the list of completed projects. The list will display the
sequence number and the project name first. The design phase
column displays each design phase that is now complete - that
is logo, business card, website, and letter head and memo.
The Finalised column shows the respective file name that has
been finalised and approved by the customer for each of the
design phases.
How
are files uploaded by customers and designers distinguished?
Any
files uploaded are displayed in the Uploaded Files window
in "(customer) filename.ext" format; a file
uploaded by the designers will simply show the file name and
extension ("filename.ext" format).
Can
I create a logo for one company, business cards for another
and a website for yet another company in one package?
No,
a package or project is registered for any one particular
company or project requirements, company and only the same
company products can be made as part of one project. To create
products for a another company, you may however register another
project with the same user account.
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